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Before contacting support
Please refer to Virtual Master 5 Series Troubleshooting before contacting our support FAX and support email. Most problems can be resolved easily even if you think it is defective or broken.

Support contact details for our products
User Support FAX
We accept user support for TOMCAT products by FAX. If the product does not function properly despite following the manual when installing it, please contact us. In the FAX you send, please note your FAX number and the details listed in "Things we'd like you to let us know when contacting support. "

Support FAX: FAX(03)3208-0650


User Email Support
We accept user support for TOMCAT products by Email. If the product does not function properly despite following the manual when installing it, please contact us. In the FAX you send, please note your return email address and the details listed in "Things we'd like you to let us know when contacting support."

Support Email: support@tomcat-group.co.jp


Things we'd like you to let us know when contacting support

When using our support FAX and support email, we'd like you to let us know the following details.

Your contact info
(name, address, email, phone/fax)

Name and version of product
(Example Virtual Master 5 Premium)

Serial number
(written on attached document)

Name of supplier and purchase date

System setup, etc.
- name of system (if custom made, please note the manufacturer of the motherboard and model number)
- CPU model and clock speed
- soundcard
- CD-R/DVD-R drive
- CD-ROM drive (please not all drives that can read DVD-ROM and CD)
- OS

Details of the problem (please be very specific)


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